Tom Farrell

03 Mar 2021

Why meal kits are here to stay – and a smart new revenue stream for your business

Necessity is the mother of invention. At Flipdish, we’ve seen first hand just how true that is over the past year. We’ve worked with hundreds of food businesses to roll out new products, new services, and new ways to do business. And some of those changes and developments are almost…

Tom FarrellMarch 2, 2021

16 Feb 2021

Online Ordering Product Restaurant Marketing

Introducing Flipdish Academy – a place to learn and grow

At Flipdish we’ve never been about selling software. Instead, our focus has always been on helping our customers build successful food businesses. We view ourselves as a partner rather than a vendor. That’s why every Flipdish customer has access to world-beating customer support and customer success teams, who work with…

Tom FarrellFebruary 15, 2021

28 Jan 2021

Customer Success Customers Flipdish Restaurant Marketing

How To Get Started With Click And Collect: Fast

These days it seems every week brings new restrictions and challenges for food businesses all over the world. We know just how tough many are finding it: at Flipdish we see this every day and we’ve worked with hundreds of customers to help them overcome the challenges associated with the…

Tom FarrellJanuary 28, 2021

05 Nov 2020

Customers Online Ordering

The secret to loyalty: Getting people on your mobile app

This week I was asked to supply a quote about customer loyalty for a Flipdish whitepaper. I thought long and hard. After all, there are so many ways that restaurants and chains can influence customer loyalty, and as a result an almost infinite number of things I could have said.…

Tom FarrellNovember 4, 2020

12 Nov 2020

Customer Success Customers Flipdish Flipdish News Product

Maximize revenue with Pre-Ordering and Order Throttling in Flipdish

Now more than ever, maximizing revenue is vitally important for anyone in the restaurant and hospitality industry. Fortunately, over the past few years (and certainly the past few months) we’ve seen a rapid increase in alternative revenue streams available to hospitality businesses in the form of click & collect and…

Tom FarrellOctober 15, 2020

31 Aug 2020

Customer Success Online Ordering Restaurant Marketing

Data: The secret ingredient in your restaurant’s success

Great restaurant businesses are built on great brands - and both are built on a loyal customer base. Sometimes great food and great service are enough, but if you want to be sure, really knowing your customers can help. That’s where owning your own data comes in. Many moons ago…

Tom FarrellAugust 28, 2020

27 Aug 2020

Customer Success Self-Service Kiosks

Want to make more money? Go digital!

There’s a growing body of evidence that consumers spend more on digital platforms than they do with face-to-face transactions. And that is particularly true when it comes to food ordering. Digital means more convenience, of course. When we can order our next meal from our phone screen, perhaps it’s no…

Tom FarrellAugust 24, 2020