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COVID-19

COVID-19Self-Service KiosksSoftware Features for Online Food Ordering

Table ordering and self-service kiosks pave the way for contactless dining

Restaurants and hospitality businesses around the world are increasingly turning to contactless ordering solutions for their customers’ dine-in experience.  There has been a growing trend towards contact-free solutions in quick-service restaurants (QSRs), even before the coronavirus crisis, as evidenced by the global roll-out of self-service kiosks in McDonald’s outlets over…
COVID-19Customer SuccessCustomersRestaurant Marketing for Online Ordering

McKinsey: Digital capability and online ordering critical for restaurants during coronavirus crisis

“A strong online ordering presence, digital loyalty programs, and robust customer relationship management (CRM) systems have been lifelines for restaurants during this crisis, as levels of digital engagement among consumers have soared.” - McKinsey The globally renowned management consulting firm McKinsey & Company has identified digital capability as a crucial…
COVID-19Customer SuccessFlipdish NewsRestaurant Marketing for Online Ordering

Survey reveals 70% of consumers want to order online direct from restaurants instead of marketplaces

Last year three of the largest food delivery marketplaces took an estimated £1 billion from UK restaurants, according to independent takeaway market analyst, Peter Backman. The estimate is based on UK 2019 revenues from the online marketplaces Just Eat, Deliveroo and Uber Eats. We wanted to find out exactly how…