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All Posts By

Conor Ward

COVID-19Self-Service KiosksSoftware Features for Online Food Ordering

Table ordering and self-service kiosks pave the way for contactless dining

Restaurants and hospitality businesses around the world are increasingly turning to contactless ordering solutions for their customers’ dine-in experience.  There has been a growing trend towards contact-free solutions in quick-service restaurants (QSRs), even before the coronavirus crisis, as evidenced by the global roll-out of self-service kiosks in McDonald’s outlets over…
COVID-19Customer SuccessCustomersRestaurant Marketing for Online Ordering

McKinsey: Digital capability and online ordering critical for restaurants during coronavirus crisis

“A strong online ordering presence, digital loyalty programs, and robust customer relationship management (CRM) systems have been lifelines for restaurants during this crisis, as levels of digital engagement among consumers have soared.” - McKinsey The globally renowned management consulting firm McKinsey & Company has identified digital capability as a crucial…