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COVID-19Customer SuccessCustomersUnkategorisiert

McKinsey: Digital capability and online ordering critical for restaurants during coronavirus crisis

“A strong online ordering presence, digital loyalty programs, and robust customer relationship management (CRM) systems have been lifelines for restaurants during this crisis, as levels of digital engagement among consumers have soared.” - McKinsey The globally renowned management consulting firm McKinsey & Company has identified digital capability as a crucial…
Conor Ward
Mai 29, 2020