Flipdish AI Phone Agent hits 10,000 orders, bringing over €270,000 to UK and Irish restaurants

Technology has already started turning missed calls into restaurant revenue

Dublin, Ireland, 10th September 2026 - Flipdish, all-in-one AI platform for restaurants, today announced that independent restaurants throughout the UK and Ireland have placed over 10,000 orders via the Flipdish AI Phone Agent, resulting in revenues in excess of €270,000.

Initially launched at Dished Live 25 in November, the product (which has helped to facilitate over 13,000 orders to date), was created in response to a common problem restaurants face: phone orders are still an important source of income, but calls are often missed during peak times, meaning potential orders are abandoned. The Flipdish AI Phone Agent answers incoming calls, takes orders, suggests appropriate add-on products such as side dishes, and submits the confirmed order right to the Flipdish POS, KDS or Terminal, allowing the operator to receive orders without removing its staff from food preparations and serving customers in-store.

Flipdish data highlights the extent of peak-time call pressure on restaurants, with some customers reporting receiving more than 30 calls in a 10 minute period. In at least three cases, four customers have simultaneously called the same restaurant, which in turn used Flipdish AI Phone agent to answer each call concurrently. This clearly illustrates how quickly phone demand can outpace what the restaurant’s front-of-house team can cope with at peak service times, and how the Flipdish AI Phone agent can turn previously missed calls into revenue.

“10,000+ orders and €270k in revenue is a great milestone, but the real win is what it represents. Fewer missed calls, less chaos during peak service, and more orders captured without dragging staff away from the kitchen or the counter”, said Conor McCarthy, Co-Founder and CEO at Flipdish. “Restaurants shouldn’t have to choose between answering the phone and looking after the customers in front of them. We built AI Phone Agent to take that pressure off teams. It can take multiple calls and orders at the same time, so revenue keeps coming in even when the restaurant is flat out.”

“Before the AI Phone Agent, calls would come in all at once before lunch or dinner and some customers would simply give up if we could not answer quickly,” said Jessica Borza, of Silvio’s Food Company, Dublin. “Now those calls are answered straight away, orders can be taken without staff running to the phone, and our team can stay focused on preparing food and serving customers. It has helped us handle busy periods more efficiently and capture orders we might otherwise have missed.”

Going forward, Flipdish plans to develop the AI Phone Agent further to help handle other requests made by customers over the phone such as updates to orders and inquiries regarding opening hours. The company is also developing additional AI tools for restaurants, including tools to help them receive more orders, decrease manual work, improve decision-making and manage customers' relationships.

More info is available at: https://www.flipdish.com/ai

About Flipdish

Flipdish helps hospitality businesses thrive with AI technology that drives revenue, efficiency, and loyalty. Its all-in-one platform powers online ordering, point of sale, digital kiosks, websites, apps, loyalty programmes, and marketing tools, plus operational essentials like menu management, staff scheduling, and kitchen display systems. A European tech unicorn and leader in AI for hospitality, Flipdish helps thousands of restaurants, takeaways, and hospitality groups worldwide grow revenue, simplify operations, and strengthen customer loyalty with world-class technology and support.

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