Flipdish and Chicken Cottage deepen partnership with UK wide tech expansion
Flipdish and Chicken Cottage today announced a major expansion of their partnership. The updated Flipdish rollout will extend in-store POS and Kiosk ordering capabilities into an all-in-one solution which encapsulates online ordering via website and app, loyalty 360, and order management across 70+ UK sites.
This represents a significant milestone in a longer rollout journey, culminating in Chicken Cottage scaling Flipdish’s technology across the estate. The move will standardise operations into one integrated system so franchisees can control their entire business from within one platform, without the need to juggle multiple providers.
Building on earlier deployments, including the first Irish franchise, the rollout brings online ordering and loyalty into one view, alongside their existing in-store purchases.
Key benefits from the expanded rollout include:
A single platform that replaces multiple providers, simplifying operations for franchisees and enabling faster, more consistent support across all locations
Loyalty 360, which rewards customers wherever they order: in-store, online, or through the app, with one unified loyalty experience
A foundation for AI innovation, with the complete Flipdish solution positioning Chicken Cottage to benefit from upcoming AI-driven features
Unified visibility across orders, customer insights, and inventory, giving teams real-time data to make faster, more informed decisions
Conor McCarthy, Co-Founder and CEO at Flipdish said:
“Chicken Cottage is a fantastic example of a QSR success story, and we’re proud of Flipdish’s role in supporting it. This expansion allows franchisees a holistic view across orders, customers, menu and inventory that make it easier to run great stores day to day. It will reduce friction, deliver clearer data, support faster decisions, and create a better experience for Chicken Cottage customers every time they order.”
Tom Corcoran, Chief Operating Officer at Chicken Cottage, added:
“Over the course of the partnership, Flipdish has become integral to how we run our business. This rollout is the culmination of five years of collaboration, moving from early trials to a standardised UK-wide platform for franchisees. Bringing orders, customers, menus and loyalty into one view helps us make faster decisions. By strengthening owned channels we can protect our margins, help teams focus on the customer experience in-store, and retain our edge in a highly competitive market.”
Looking ahead, the partnership will continue focusing on practical, operator-led improvements, including AI-driven reporting, faster access to performance insights, and exploring AI-enabled ordering.
About Chicken Cottage
Chicken Cottage is a homegrown halal grilled and fried chicken brand with a long-standing presence in the UK. Operating across 70+ sites in the UK and additional international locations, the brand focuses on delivering great food and experience, supported by modern, data-led operations. Chicken Cottage continues to grow across global markets including the UAE, Saudi Arabia, Morocco, Kenya and Pakistan, with further international expansion in development.
For more information, visit https://chickencottage.com/
