Bombay Pantry: From Rebrand to Efficiency with Flipdish Tech

Following a full relaunch under new management, Bombay Pantry turned to Flipdish to support smoother operations, faster service, and a better customer experience. With a new digital setup including POS, KDS, and driver tracking, the team has simplified workflows and brought more clarity to every step of service.

Bombay Pantry: From Rebrand to Efficiency with Flipdish Tech

  • Restaurant Type

    Takeaway

  • Cuisine

    Indian

  • Outlets

    7

  • Owner

    Emma Sheehan

  • Location

    Ireland

  • Famous for

    Chicken Tikka Masala

About the Restaurant

Bombay Pantry serves modern Indian cuisine with an emphasis on natural ingredients, authentic recipes, and blended spices. With a newly refreshed brand and menu, the team is focused on quality and consistency, supported by smart tech in the kitchen and at the counter.

Problems Before Flipdish

Before integrating Flipdish, the Bombay Pantry team faced a few key challenges that affected service speed and clarity:

  • Orders were manually passed to the kitchen, leading to delays and occasional miscommunication

  • No real-time driver tracking meant staff and customers lacked visibility once food left the kitchen

  • Orders were hard to identify, with no labels or automated printing system in place

  • Internal communication between front of house and kitchen was inefficient

  • Rebranding needed to be supported by a tech system that could deliver on consistency

How Flipdish Helped

The Flipdish setup at Bombay Pantry includes POS systems, a kitchen display screen (KDS), integrated order and payment flow, and label printing.

  • Orders now flow automatically from the counter to the kitchen and print with item labels

  • Label printing makes it easier for staff to handle multiple orders accurately

  • Driver tracking gives visibility to both the team and the customer, improving trust and satisfaction

  • KDS improves coordination between chefs and counter staff, with less friction and faster prep

  • POS integration simplifies reporting and daily sales tracking

The Results: From Faster Orders to Happier Customers

  • Faster order processing, with immediate kitchen notifications

  • Better communication between staff and kitchen through KDS

  • Improved customer satisfaction, thanks to driver visibility and accurate orders

  • More efficient service, especially during busy hours

  • Team confidence increased, with simpler systems and clearer workflows

Small Features That Made a Big Difference

  • Label printing helps customers easily spot and verify their food

  • One system connects POS, kitchen, and delivery

  • Easier onboarding for new staff due to user-friendly interface

  • System supports the new brand direction and menu expansion

What’s Next: Building on a Stronger Foundation

Bombay Pantry is focused on growing its customer base by delivering consistent, quality food fast. With Flipdish streamlining daily operations, the team is looking ahead to potential growth and more locations, all with tech that scales.