iChai: Growing a Modern Takeaway with Flipdish at the Core

iChai used Flipdish to eliminate manual phone orders, streamline kitchen operations, and improve the ordering experience for customers. With integrated online ordering, kiosks, and POS, the team reduced stress, improved allergen safety, and focused more time on food quality.

iChai: Growing a Modern Takeaway with Flipdish at the Core

  • Business Type

    Takeaway

  • Location

    Bishopbriggs

  • Cuisine

    Chinese Tapas

  • Famous For

    Chicken Noodle Curry

  • Owner

    Chow Yong Wong

  • Outlets

    4

iChai is a fast-moving takeaway known for its modern approach to Chinese tapas. Designed to deliver high-quality food with minimal wait time, the Bishopbriggs-based outlet needed a technology partner to help manage growing customer demand and deliver a smooth, consistent experience from order to collection.

Challenges Before Flipdish

  • Before working with Flipdish, iChai faced several operational challenges that made service inefficient and staff workload harder to manage:

  • Phone orders were overwhelming, especially during peak hours, creating bottlenecks at the counter and in the kitchen.

  • Miscommunication over allergens and customisations often led to confusion, causing stress for both customers and staff.

  • Orders were taken manually, increasing the risk of human error and making tracking difficult.

  • Menu updates were slow, with changes needing to be repeated across different channels.

  • Time spent on order handling reduced the team’s ability to focus on food preparation and quality.

The Flipdish Fix: How One Platform Changed Everything

iChai implemented Flipdish’s full suite of solutions in 2024 to streamline operations and modernise customer experience.

  • Online Ordering: Built a branded digital presence through iChai’s own website and app, cutting down on phone calls and increasing order accuracy.

  • Self-Service Kiosks: Installed in takeaway locations to reduce queues, support food safety through allergen visibility, and speed up service.

  • POS Integration: Unified all order channels, online, kiosk, walk-ins, and third-party into a single system.

  • Menu Control: Enabled real-time updates across all platforms, ensuring consistency and responsiveness.

  • Customer Data & Insights: Provided advanced analytics to help iChai understand ordering patterns and adjust menus accordingly.

The Payoff: Real Results That Fuel Real Growth

  • Zero phone orders, everything now comes through online or kiosk

  • Reduced in-store queues, thanks to faster ordering

  • Lower error rate on orders, with customisation handled digitally

  • Improved allergen transparency leading to safer service

  • Faster kitchen workflow, allowing staff to focus on food prep

  • More satisfied returning customers, and a stronger local reputation

The Road Ahead: More Locations, Same Quality, One System

iChai is focused on continuing to deliver fast, high-quality takeaway meals to their community. With Flipdish’s tools already reducing stress and increasing efficiency, the business is now well-placed to expand or replicate the model in other locations when the time is right.

Ready to streamline your takeaway like iChai? Get in touch!