Gauchos: Running Smoother and Faster with Flipdish

Challenges Before Flipdish

As the business scaled beyond hot dogs, Gauchos faced operational pressure:

• Kitchen orders came through printed slips, leading to confusion during busy times

• Manual till handling slowed down service during peak hours

• No digital system to streamline how orders were routed to kitchen stations

• Table service was inconsistent without a clear ordering method

The team needed a solution to manage both front-of-house and kitchen more efficiently, without overcomplicating the setup.

What Flipdish Delivered

Gauchos adopted Flipdish tech across multiple touchpoints:

• Countertop kiosk to manage walk-in orders and reduce queues

• QR code ordering for fast, contactless table service

• Two KDS screens - one in the hot kitchen, one in prep for structured, digital order handling

• Smooth backend management with everything in one place

• Reliable support whenever needed

Orders now go directly to the right kitchen station, and customers can order without waiting at the till.

Real-Time Gains: From Queue Relief to Kitchen Calm

Gauchos didn’t just improve their operations, they transformed the way they serve, prep, and manage under pressure.

By introducing Flipdish kiosks, the restaurant saw immediate relief at the till. During busy hours, customers now place their orders independently, freeing up staff and eliminating queues. Instead of bottlenecks at the counter, the front-of-house flows smoothly, and staff can stay focused on quality control rather than catching up on a backlog of walk-in orders.

Meanwhile, the two KDS screens, one in the hot kitchen and one in the prep area, replaced a cluttered, error-prone printer system. Chefs now receive clear, real-time digital tickets based on their station. That means less shouting, fewer mistakes, and a calmer, more organised kitchen even when order volume spikes.

Customers are also loving the QR code table ordering. It brings speed and convenience to in-house dining, letting guests order directly from their phones without waiting for a server.

Together, these upgrades didn’t just make life easier, they changed the rhythm of the business:

• More accurate orders

• Faster turnaround times

• Happier customers

• Less stress on staff

• Increased capacity without increasing headcount

All of this has positioned Gauchos to grow with confidence, knowing their systems can scale as they do.

What’s Next for Gauchos

Philip and the team plan to expand Gauchos to new locations, and Flipdish will remain central to that growth — with its kiosk, QR, and KDS setup ready to scale alongside the brand.

“We would like to continue this journey with Flipdish, with our idea to expand the business using all the equipment.” - Philip, Owner

Power your peak hours like Gauchos. Flipdish makes it easy. Get in touch!