Why are my credit card details saved on a Flipdish website or app?

At Flipdish, we focus on making life easy for customers. We do not want customers to have to re-enter their details every single time they place an order.

To that end, we give customers the option to either (i) pay without their card details being stored or (ii) consent to pay and save their card details for future use in a Flipdish-powered restaurant website or app.

Flipdish provides ordering solutions to the restaurant and hospitality sector, including online ordering through websites and mobile apps, Table Ordering and Kiosks. It does this as a white-label provider, meaning we have already built a sophisticated and robust online ordering system for restaurants, takeaways and other food businesses.

When a restaurant or other hospitality business comes onboard with us, they’re buying the use of that system rather than custom building their own software. To facilitate ordering flows on our system, if you consent to save your card details on the Flipdish Platform, those details will be saved across the entire Flipdish Platform. This means if you consent to have your card details retained, they will be available when you place a digital order from a different store if it is also on the Flipdish Platform. As with other white-label providers, many Flipdish end users enjoy the ease with which they can place orders on a seamless basis across Flipdish client sites.

If you have registered your mobile number and credit/debit card details previously on an app or website powered by Flipdish, these details will automatically appear on your user profile for all apps and websites powered by Flipdish. Where possible, we will not even require you to re-login to any website or app that is powered by Flipdish.

Although your details, such as name and delivery address, will appear when you are logged in to any Flipdish-powered app or website, this data is not made available to the store unless you visit that website. Only the data necessary for the store to run their business is made available to the store. For example, your delivery address is only shared with the store if you place a delivery order.

Neither Flipdish nor the store you have ordered from have access to your debit/credit card details. These are stored securely by a third-party payment provider, Stripe, who then sends Flipdish a unique token which we use to charge the card. As the actual card details are not stored by Flipdish, it is not possible for us to access your card details. This makes it significantly more secure to order online via a Flipdish-powered website or app than it is to call out your card details over the phone.

You can remove your card details at any time

Please see here for a step-by-step guide on how you can easily remove your card details from Flipdish-powered ordering websites and apps.

You can delete your Flipdish account

Under GDPR, you have a “right of erasure”, where we will delete your Flipdish user account on request. To request this, please contact the restaurant you’ve ordered from or email us directly on [email protected].