How 4 Friends Burger increased sales with Flipdish kiosks and POS

About 4 Friends Burgers

4 Friends Burgers has earned its reputation the honest way. Voted one of the top five burger restaurants in Dublin, it is the kind of place that builds a following on the food first and lets everything else follow. The menu does what a good burger menu should: keep it focused, do it well, and give people a reason to come back.

General manager Arthur daRocha has been central to how the business runs day to day, and to how it is being set up to grow.

The challenge

Running a busy restaurant in a competitive city means front-of-house has to fire on all cylinders at all times. For Four Friends Burgers, that meant finding ways to handle order volume without stretching the team, keeping service smooth across both counter and table, and making sure every customer interaction was an opportunity to do a little more than just take an order.

At the same time, with ambitions to expand across Ireland, the technology underpinning the operation needed to be something that could scale. Whatever worked in Dublin would need to work everywhere else too.

The solution

4 Friends Burgers brought in Flipdish kiosks and POS to handle both sides of the service model. The kiosk sits at the counter and takes care of the full ordering journey, from the customer browsing the menu through to the kitchen receiving the order. But it does more than just process orders. Before a customer pays, the kiosk prompts them to consider adding a dip, upgrading a drink or picking up a dessert. Upselling that happens consistently, every single time, without relying on a team member to remember to ask.

Arthur describes the kiosk as the fifth member of the front-of-house team. It does not call in sick, does not have an off day, and never misses the upsell opportunity.

For table service, the team uses the Flipdish POS on a tablet. Waitstaff take orders directly in front of the customer and can collect payment at the table without any back and forth. It keeps the service feeling personal while removing the friction that slows a busy floor down.

The results

The results have been clear. Sales are up, the kiosk is pulling its weight as a genuine contributor to front-of-house performance, and the operation runs more smoothly across both service styles.

"The kiosk is our fifth member of front-of-house staff. It's never sick, it's never off, and it's always trying to upsell as well." Arthur daRocha, general manager, Four Friends Burgers

With the Dublin operation running well, Four Friends Burgers has its sights set on the rest of the country. The plan is a presence in every major city in Ireland, building toward the kind of name recognition where burgers and Four Friends come up in the same thought.

"When people think of burgers, we would like to come up in their minds." Arthur daRocha, general manager, Four Friends Burgers

The foundations are in place. The technology scales. The burgers speak for themselves.

Ready to grow your restaurant? See how Flipdish can help.