Upshoots: Reducing queues and scaling smart with Flipdish

Upshoots, a fast-growing plant-based grab-and-go brand in Dublin, has streamlined its operations with Flipdish technology. From digital ordering kiosks to a custom-branded mobile app, Flipdish gives Upshoots the tools to reduce queues, speed up service, and deliver a seamless experience for on-the-go customers, even during busy lunchtime rushes.

Upshoots: Reducing queues and scaling smart with Flipdish

  • Type

    Grab-and-go

  • Cuisine

    Plant-based / Healthy bowls

  • Outlets

    2

  • Location

    Dublin

  • Popular Dishes

    Custom salad and grain bowls

  • Store Manager

    Veronica

About the restaurant

Founded in April 2023, Upshoots delivers healthy, plant-based meals with speed and convenience at its two locations in Dublin. Known for colourful bowls and fast service, they cater to busy professionals looking for quality without compromise.

Before Flipdish: Busy stores, growing queues

With limited counter space and high footfall, Upshoots needed a way to speed up the ordering process without increasing headcount. During peak times, queues were a challenge - slowing down service and making the customer experience feel rushed.

Flipdish steps in: Smart tech to match a fast-paced brand

Upshoots now uses multiple Flipdish solutions:

  • Self-Service Kiosks: Customers place orders independently, reducing queue times and pressure on staff

  • Branded Website & App: Click-and-collect and delivery orders can be placed from anywhere

  • Digital Receipts & Order Numbers: Keeps service clear, fast, and efficient in-store

  • Catering Orders: Larger corporate orders are handled easily via the Flipdish app and dashboard

  • AI Phone Agent: Recently added to handle inbound calls automatically, freeing staff during busy periods and ensuring no orders are missed

The impact: Smoother operations, happier customers

  • Faster service during rush hours

  • Automated call handling through the AI Phone Agent

  • Reduced front-of-house bottlenecks

  • Staff freed up to focus on quality and preparation

  • More orders managed with the same team size

  • Expanded offering for catering and collection

The Flipdish advantage

Flipdish didn't just supply tech - it enabled growth:

  • Tools for quick service without compromising experience

  • A seamless extension of the Upshoots brand

  • Flexible setup across two locations

  • Reliable support and performance during busy periods

“The kiosks are a huge help, especially during rush hours. They reduce queues and give us what feels like an extra team member.” - Veronica, Upshoots Manager

What’s next for Upshoots?

With Flipdish in place, Upshoots is set to keep growing, expanding its healthy food offering and digital presence while delivering a standout experience every day.

Want to serve more customers without adding pressure to your team? Talk to Flipdish today.