Lam's: Scaling a chinese restaurant empire with Flipdish

Lam's successfully migrated to Flipdish, achieving a 35% sales increase through integrated online ordering, POS systems, and dedicated support that made expansion seamless and profitable.

Lam's: Scaling a chinese restaurant empire with Flipdish

  • Business type

    Takeaway

  • Famous for

    Beef Black Bean Sauce

  • Location

    Ireland

  • Owner

    Grace & Jackie

  • Cuisine

    Chinese

  • Outlets

    12

Lam's is a rapidly expanding Chinese takeaway chain using premium Irish beef in traditional dishes like Beef Black Bean Sauce. Starting from humble beginnings, Lam's faced massive operational challenges during a major expansion, needing robust technology and support to maintain quality and service.

Challenges before Flipdish

Before Flipdish, Lam's struggled with:

  • Overwhelming manual order processing during rapid expansion
  • Difficulty managing online ordering at scale without reliable systems
  • Need for seamless team support during high-pressure growth phase
  • Coordinating POS, payments, and online channels across new shops
  • Ensuring consistent customer experience amid expansion chaos

The Flipdish fix: Integrated growth platform

Lam's implemented Flipdish's complete ecosystem to power their nationwide rollout:

  • Online Ordering: Branded website (Lams.ie) with intuitive menu browsing and easy selection
  • POS Integration: Unified all channels into one seamless restaurant system across locations
  • Payment Solutions: Credit card machines for fast, reliable transactions
  • QR Code Ordering: Quick table/collection options for efficiency
  • Dedicated Support: Named account managers (Shirlley, Apple, Ling) provided hands-on migration help

"Their help made me very comfortable. So, I trust Flipdish. We are working together very happy."

The payoff: Real results that fuel real growth

  • 35% sales increase across all locations since Flipdish implementation
  • Zero manual order bottlenecks, everything flows through integrated digital channels
  • Trusted partnership with responsive Flipdish team made scaling "very comfortable"
  • Customers love the easy online menu experience at Lams.ie
  • Streamlined operations support weekend hiring rushes and new openings

The road ahead: More Lam's locations, powered by Flipdish

Grace and her team aim to perfect operations at head office while opening more Lam's locations.

"With Flipdish, We are working together very happy. I am comfortable. We do very well."

With Flipdish handling the tech backbone, Lam's is positioned to deliver the best Chinese food in Ireland while serving even more happy customers.

Ready to streamline your takeaway like Lam's? Get in touch!