Who would’ve thought the world would come to rely so much on QR codes? It has taken some years to embed QR codes into consumer habits — and they have met much resistance — but a change in attitude was vastly accelerated by the global COVID-19 pandemic and a desire for greater contactless services. In hospitality, businesses are using matrix barcodes in diverse ways, so if you’re considering QR codes for hotels, read on for some ideas.
1. Contactless check-in
No one likes queuing at reception. Thankfully, offering QR code check-in accelerates the whole process. Whether you develop your own concierge-style app or scan directly to a website, you can put QR codes on tent cards on the centre table and consoles in your lobby to give people the option of skipping the queue by checking in online.
Of course, QR code check-in is not for everyone or every business, but it’s a nice additional option, and they can be especially helpful for hotels and guesthouses that charge extra for out of hours check-in. With QR code check-in in place, you don't need to ask staff to do overtime, or wait around until late yourself, and your customer doesn’t need to pay anything extra either.