How Pizza & Bites streamlined ordering with Flipdish

A modern pizza shop with a one-of-a-kind speciality

Pizza & Bites is run by Jag and the team, and it is built around a bold signature: Chicago-style pan pizza. It is the kind of product that creates curiosity, brings people back, and sets the brand apart.

But standing out also raises the bar on operations. When your food has a reputation, customers expect the ordering experience and fulfilment to match.

The pressure points before Flipdish

Like most fast-paced restaurants, the biggest challenge was not passion or product. It was the reality of running service day after day.

“Stress.”

When the rush hits, the cracks appear quickly:

• orders need to be taken quickly and accurately
• the kitchen needs clarity, not confusion
• staff time is limited and interruptions pile up
• customers still want convenience, whether they are ordering in-store or online

And when things go sideways, leadership has to hold it together.

“I look for managers and the management look for me.”

Bringing ordering and operations into one connected flow

Pizza & Bites adopted Flipdish to simplify service and build a more consistent operation across channels.

“We have POS, we have the KDS.”

The Flipdish products Pizza & Bites use

• Flipdish POS (Point of Sale) to manage orders and payments
• KDS (Kitchen Display System) to keep the kitchen organised and moving
• Online ordering website so customers can order direct
• iOS app and Android app for convenient mobile ordering
• Self-service kiosk so customers can order independently in-store

“We are using their website, iOS app, Android app, and now the kiosk has come in so that customers can order themselves.”

A key benefit for the team is that self-service reduces pressure on staff during busy periods.

“So they don’t have to bother about the staff.”

The impact: smoother shifts and happier customers

With Flipdish supporting both front and back of house, Pizza & Bites can run a more reliable service without adding complexity.

The impact shows up in practical ways:

• less friction in taking and managing orders
• clearer handoff from order taking to kitchen prep
• more capacity at peak, especially with kiosk self-ordering
• a more consistent customer experience across web, apps, and in-store

Most importantly, the team feels confident in the setup.

“So far, we are happy with Flipdish.”

What’s next for Pizza & Bites

With the foundations in place, Pizza & Bites is well positioned to keep building on what makes the restaurant special, while letting the tech handle the operational load.

That means continuing to:

• lean into what differentiates the brand
• give customers more ways to order with ease
• protect the kitchen flow as demand grows

And keep the experience strong, from first tap to final slice.

Ready to streamline orders and service like Pizza & Bites? Get a Flipdish demo today.