Cookie Policy


Use of Cookies on the Flipdish Website

Cookies are small text files that provide information regarding the device used by a visitor. Where used, cookies are downloaded to your device and stored on your device. The table below explains the cookies this website uses and why.

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Cookie Name Purpose Duration Category
Universal Analytics (Google) _ga

_gid
_gat_gtag_UA_59977659_2
_ga_H9TPFFQWCK

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone. _ga – 2 years

_gid – 1 day
_gat_gtag_UA_59977659_2 – 1 day
_ga_H9TPFFQWCK - 2 years

Advertising
Cloudflare __cfduid This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information. 1 month Strictly Necessary
Google NID

_GRECAPTCHA

This cookie is set by the Google recaptcha service which identifies bots to protect the website against malicious spam attacks. 183 days Strictly necessary
Facebook _fbp

_fr

This cookie is used to deliver personalised advertisements to users who have already visited our website using Facebook Advertising _fbp – 3 months

_fr – 3 months

Advertising
Hotjar _hjAbsoluteSessionInProgress

_hjIncludedInPageviewSample

_hjid

_hjTLDTest

This cookie is set by Hotjar to generate statistical data on how the visitor uses the website and helping us to identify bugs. _hjAbsoluteSessionInProgress – 1 day

_hjIncludedInPageviewSample – 1 day

_hjid – Session

_hjTLDTest – Session

Performance
Hubspot hubspotutk

__hssc

__hssrc

__hstc

These cookies are used by Hubspot to track visitor identity and sessions hubspotutk – 13 months

__hssc – 30 minutes

__hssrc – Session

__hstc – 13 months

Performance
Google 1P_JAR

ANID

APISID

CONSENT

COMPASS

HSID

NID

SAPISID

SID

SIDCC

SSID

__Secure-3PAPISID

__Secure-3PSID

__Secure-3PSIDCC

Google advertising cookie used for user tracking and ad targeting purposes. 1P_JAR – 1 month

ANID – 9 months

APISID – 2 years

CONSENT – 10 years

COMPASS – 3 days

HSID – 2 years

NID – 6 months

SAPISID – 2 years

SID – 2 years

SIDCC – 1 year

SSID – 2 years

__Secure-3PAPISID – 2 years

__Secure-3PSID – 2 years

__Secure-3PSIDCC – 1 year

Advertising
Doubleclick DSID

IDE

These are publicity cookies used to improve advertising. Usually used to target publicity according to contents that are relevant for a user, improve performance reports of the campaign and avoid showing advertisements that the user has already seen DSID – 5 days

IDE – 13 months

Advertising
Flipdish

OptanonConsent

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. 6 months Necessary
Flipdish OptanonAlertBoxClosed This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. 6 months Necessary
Craft CraftSessionId Craft relies on PHP sessions to maintain sessions across web requests. That is done via the PHP session cookie. Craft names that cookie “CraftSessionId” by default, but it can be renamed via the phpSessionId config setting. This cookie will expire as soon as the session expires. Session Necessary
Craft CRAFT_CSRF_TOKEN Protects us and you as a user against Cross-Site Request Forgery attacks. Session Necessary
Flipdish countryRedirect Ensures that the user is redirected to the correct version of the website. 29 days Necessary
ShareThis st_samesite This cookie gathers information regarding the browsing and sharing activities of internet users that utilise the sharethis.com social media sharing functionality on this site. Session Performance
ShareThis __sharethis_cookie_test__ This cookie gathers information regarding the browsing and sharing activities of internet users that utilise the sharethis.com social media sharing functionality on this site. Session Performance
SoundCloud sc_anonymous_id This cookie allows users to embed files or other content onto the website, this function can be limited to specific visitors. Session Advertising
Adroll __adroll_shared This domain is owned by Adroll. The main business activity is: Retargeting Advertising Platform.

6 Months

Advertising
Adroll __adroll This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement. 6 Months Advertising
Adroll __adroll_fpc
__ar_v4
This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement.

6 Months

Advertising
Adroll __adroll_consent_params Used to temporarily store the GDPR consent preferences that a user has specified with the consent banner

Session

Advertising
Flipdish Portal flipdish-current-language This stores user's selection for language to allow Flipdish to apply it accordingly accordingly the Portal.

No expiration, can be cleared with cache

Functional
Flipdish Portal fd-customer-mgmt-list-rows-per-page
fd-customer-mgmt-list-column-order
fd-customer-mgmt-list-column-order-by
fd-payout-details-orders-table-rows
fd-payout-details-refunds-tablefd-payout-details-refunds-table-rows
fd-payout-details-chargebacks-table
fd-payout-details-chargebacks-table-rows
fd-payout-details-other-charges-table
fd-payout-details-other-charges-table-rows
fd-payout-details-payouts-by-store-table
fd-payout-details-payouts-by-store-table-columns
fd-payout-details-payouts-by-store-table-rows
fd-Show-table-rows-per-page
fd-Show-table-page
fd-Hide-table-rows-per-page
fd-Hide-table-page
fd-reporting-orders-by-store-rows-per-page
fd-reporting-orders-columns
fd-reporting-orders-rows-per-page
fd-reporting-rejected-orders-by-store-rows-per-page
fd-reporting-rejected-orders-columns
fd-reporting-rejected-orders-rows-per-page
fd-payout-details-payouts-by-store-table-columns
fd-payout-details-payouts-by-store-table-rows
fd-payouts-table-page
fd-payouts-table-rows-per-page
These stores user's preference on the table organisation, such as number of rows visible per page, columns displayed, column order, sort order, in the following tables: Customers; Orders, Refunds, Charge Backs, Other Charges and Payouts by Store (Payout Details page); Bulk Show/Hide; Orders (Reporting page); Rejected Orders by Store; Rejected Orders; Payout by Store. This allows the information to persist when the user leaves and returns to the page.

No expiration, can be cleared with cache

Functional - persist table data
Flipdish Portal fselectedAppId This stores the ID of the app the user currently has selected.
This is used when the user accepts a teammates invitation and redirects to the app.

No expiration, can be cleared with cache

Functional
Flipdish Portal flipdish-api-endpoint This stores the correct API endpoint that is used across the Portal.

No expiration, can be cleared with cache

Functional
Flipdish Portal path-before-bounce This stores information related to navigation, and is only applicable to users using Safari browser. (NO LONGER IN USE)

No expiration, can be cleared with cache

Functional
Smartlook SL_C_[ID]Key
SL_C[ID]SIV
SL_C[ID]_VID
These cookies are managed by Smartlook and enable us to capture event-based analytics to measure user behaviour trends in Flipdish products, so that we can continue to improve our solutions and user experience.
These cookies attach unique identifiers to users, and do not collect information in a way which directly identifies individuals.

These cookies expire, by default, after 365 days.

Analytics
Kiflo kfl_key This cookie is used to track leads coming from partners. Its only purpose is to identify the source partner, not the visitor. It's storing a uniquely generated code that doesn't store names or emails.

30 days

Advertising
Looker last_heartbeat Tracks which Looker browser tab was last used and when, allowing multiple browser tabs to view the same data - in use on portal.flipdish.com only.

No expiration, can be cleared with cache

Strictly necessary
Looker session_timeout_data Tracks server response to determine session expiry/timeout due to inactivity - in use on portal.flipdish.com only.

No expiration, can be cleared with cache

Strictly necessary
Looker looker.sameSite Determines browser support for the SameSite=None cookie attribute; created and immediately deleted if creation is successful.

Session

Strictly necessary
Looker rack.session Tracks which Looker browser tab was last used and when, allowing multiple browser tabs to view the same data - in use on portal.flipdish.com only.Session management, by default expires in 30 days, unless persistent sessions is disabled

30 days

Strictly necessary
Looker ActionDispatch::Flash Embedded within the rack.session cookie. Used to pass messages or user meta data between pages.

Session

Strictly necessary
Looker looker.expires_at Tracks when the user’s session expires.

Session

Strictly necessary
Looker looker.session_renewable Tracks if a user is logged in and if session is extendable.

Session

Strictly necessary
Looker looker.trust.hint Tracks if user has selected ‘Stay logged in. This is a trusted computer.'

5 years

Strictly necessary
Looker looker.browser Used to track the number of unique browsers.

3 years

Strictly necessary
Looker CSRF-TOKEN Security

Session

Strictly necessary
Looker sqlRunnerLastConnectionName Tracks the name of the last SQL connection in SQL Runner.

Session

Strictly necessary
Looker cookie_consent Tracks if a user has accepted the Cookie Policy.

5 years

Strictly necessary
Zendesk Chat __zlcprivacy
__zlcmid
expandChatBox
Zendesk Support Chat

1 year

Strictly necessary
Zendesk Chat zte2095 Zendesk Support Chat

Session

Strictly necessary
Cloudflare __cfduid Zendesk Support Chat assets served from Cloudflare CDN

1 year

Strictly necessary
Pendo _pendo_accoundId.*
_pendo_visitorId.*
_pendo_meta.*
active-contexts
Used to provide contextual in-product messaging

100 days

Strictly necessary
Pendo _pendo_launcher-closed.* Used to provide contextual in-product messaging

10 days

Strictly necessary
Pendo log-enabled
debug-enabled
Used to provide contextual in-product messaging

Session

Strictly necessary
Pendo lastStepAdvanced
latestDismissedAutoAt
finalDismissedAutoAt
Used to provide contextual in-product messaging

~10 seconds

Strictly necessary
Flipdish Portal item-taxes Stores the available tax rates that can be assigned to a menu item for the last menu opened in the menu editor.
Used to improve
loading time of
menu editor after
initial load

No expiration, can
be cleared with
cache

Strictly necessary
Flipdish Portal option-item-taxes Stores the available tax rates that can be assigned to an
option set menu
item for the last
menu opened in the menu editor. Used to improve loading time of menu editor after initial load

No expiration, can
be cleared with
cache

Strictly necessary
Flipdish Portal [MENU_ID] Stores the menu
json of a menu,
where the menu id is the name of the cookie. Used to improve loading time of menu editor
after initial load

No expiration, can
be cleared with
cache

Strictly necessary

If you reject all non-strictly necessary cookies, you may not be able to take full advantage of the Flipdish website.

How do I change my cookie settings?

You can change your cookie preferences at any time through the Cookie Settings. You can then adjust the sliders to “On” or “Off”, and then click “Done”. You may need to refresh your page for the settings to take effect.

You may, at any time, delete or configure cookies by configuring your internet browser. Please visit the dedicated help sections of your browser for information on cookie settings:

Internet Explorer Chrome
Firefox Safari web and Safari for iOS

To find information relating to other browsers, visit the browser developer’s website.

Controller Details The controller is Flipdish Limited (“Flipdish”). Flipdish may be contacted at [email protected]

Updated on 23rd February 2022 V.1.3.2021