A takeaway ePOS system, or electronic point of sale system, is a software solution that streamlines the ordering and payment process for takeaway and delivery restaurants.
This technology offers a range of features that can help businesses of all sizes to improve their operations and increase revenue.
In this blog post, we will explore what is a takeaway ePOS system, and what to look for when choosing one.
What is a takeaway ePOS system?
One of the most significant advantages of using a takeaway ePOS system is the ability to streamline the ordering process. With a traditional ordering system, customers would typically have to call the restaurant to place an order, which can be time-consuming and inefficient.
With an ePOS system, however, customers can place their orders online or through a mobile app, which greatly simplifies the process. This not only improves the customer experience, but it also frees up staff to focus on other tasks.
How EPOS systems work
A takeaway EPOS system operates as the central hub of your restaurant, managing the entire order-to-payment journey in a streamlined digital process. When a customer places an order (whether in-store, online, or via phone), it's entered into the EPOS terminal. The system automatically routes this order to the kitchen display screen or printer, showing staff exactly what needs to be prepared. As items are completed, kitchen staff can mark them as ready, updating the order status in real time.
Throughout this process, the EPOS tracks everything: what's been sold, current stock levels, payment methods used, and customer information. When it's time to pay, the system processes the transaction (whether card, cash, or digital payment) and automatically updates your sales reports and inventory. All this data is stored in the cloud, meaning you can access your sales figures, monitor performance, and manage your menu from anywhere with an internet connection.
The system also integrates with third-party platforms like Just Eat, Uber Eats, and Deliveroo, pulling all orders into one place so your team isn't juggling multiple tablets. In essence, an EPOS system connects every part of your takeaway operation, eliminating manual processes, reducing errors, and giving you complete visibility over your business in real time.
What to look for in a takeaway ePOS system
When choosing a takeaway ePOS system, it's important to consider a few key factors. First and foremost, the system should be easy to use and integrate with existing systems. This will ensure that staff can quickly and easily learn how to use the system, which will minimise disruption to your business.
Here are the main characteristics to look out for in a takeaway ePOS system:
Customisable
The system should be customisable so that it can be tailored to your specific business needs. A subscription-based payment model allows you to pay for only the features you need and add additional features as your business grows.
Cloud-based
A cloud-based ePOS system allows you access from anywhere with an internet connection on any device. You don’t have to store data on bulky servers in the restaurant as it is stored securely in the cloud by the POS provider.
Detailed reporting
A takeaway ePOS system should provide detailed analytics and reporting capabilities. This allows you to track sales, customer data and inventory levels, which can help you make informed decisions about your business.
For example, it can help restaurants identify their bestselling items and optimise the menu accordingly. Additionally, it can help you identify trends in customer behaviour in order to go after new opportunities with your marketing efforts.
Scalability
Another important factor to consider is the scalability of the system. As your business grows, you'll need a system that can grow with it. This means that the system should be able to handle an increasing number of orders, customers and even stores, and it should be able to integrate with other systems as needed.
Budget
Finally, it's important to consider the cost of the system. While a takeaway ePOS system can offer many benefits, it's important to choose a system that is affordable and provides value for money. It's also important to consider the cost of ongoing support and maintenance, as this can have a significant impact on the overall cost of the system.
Get the right takeaway ePOS system for your needs
A takeaway ePOS system is a powerful tool that can help takeaway and delivery restaurants improve operations and increase revenue. With the ability to streamline the ordering and payment process, provide detailed analytics and reporting capabilities and integrate with other systems, it can be an invaluable tool in improving and growing your business.
When choosing a takeaway ePOS system, it's important to consider ease of use, customisation, scalability and cost and find the right balance. That way, you’ll get the best return on your investment with a system that meets the changing needs of your business.
FAQs
EPOS stands for Electronic Point of Sale, whilst POS simply means Point of Sale. In practice, the terms are used interchangeably today, as virtually all modern point of sale systems are electronic. When people say "POS system," they're almost always referring to an electronic system.
Costs vary depending on features and providers. Expect monthly subscription fees ranging from £50-£250+ per site, plus potential upfront costs for hardware (terminals, printers, cash drawers). Some providers offer hardware as part of their package, whilst others require you to purchase separately. Always clarify what's included in the quoted price.
It depends on the system and your current hardware. Some EPOS providers work with existing tablets, printers, and terminals if they meet certain specifications. Others require proprietary hardware. Check with your potential provider about hardware compatibility before committing.
