Release notes

Learn more about our latest product changes and improvements. We are working around the clock to elevate our product, enabling you to grow your business, delight your customers, and operate more efficiently.

27 June 2022

QR Code Order & Pay

  • Flipdish clients can now configure the number of tipping values/options that are shown to the end-user, with a choice of 3, 4, or 5 tipping amounts. Newly added copy also lets users know: “Tips go straight to the staff of [venue name].

Web Order

  • Flipdish clients can now configure the number of tipping values/options that are shown to the end-user, with a choice of 3, 4, or 5 tipping amounts. Newly added copy also lets users know: “Tips go straight to the staff of [venue name].
  • When ordering through web order, the format of the users' delivery address is now fully localised for the USA, Canada, Ireland, UK, Portugal, Spain, France, Germany, and Italy. As an example, Eircode information can now be added for addresses in Ireland.

Mobile - iOS

  • iOS version 1.6.20 includes:
    - Menu zones are now live for iOS App customers. This allows customers to group one or more menu sections together, facilitating multiple brands within the one menu. For end-users, it means they can navigate between multiple brands or stores all within one menu. They can add items and checkout pay all in one basket giving them a multi-brand basket experience. Learn more.

Integrations

  • The Lightspeed L-Series integration now supports the new service charge feature that we have launched.

20 June 2022

Portal

  • The Flipdish ordering solution now supports the Finnish language. Clients can add Finnish language option via General settings in the Portal.

Menu

  • The product "From price" explanation has been added to the Products page and the Product editing page. It is used in cases where the product has required options that define the minimum price, for eg. the size of the meal. This helps clients to understand what the base price is going to be for consumers, and why the product base price is 0 in the Portal.

13 June 2022

Reports

  • Customer Reports and the Performance Summary report (plus any new reports added in the future) can now be scheduled in the Portal, allowing users to have the report sent to their email at a time and date that they define.

30 May 2022

Payments

  • Customers in the UAE region can now get automated daily payouts.

16 May 2022

Reports

  • The Performance Summary report is now live in the Portal. The report shows each stores net sales, tax, refunds, tips, commission, and delivery fees. All stores are displayed in one place. The default date range shown is the previous full week, but this is fully customisable. Learn more

QR Code & Pay

  • Menu zones are now live for QR Code Order & Pay customers. This allows customers to group one or more menu sections together, facilitating multiple brands within the one menu. For end-users, it means they can navigate between multiple brands or stores all within one menu. They can add items and checkout pay all in one basket giving them a multi-brand basket experience. Learn more

Web Order

  • Menu zones are now live for Web Ordering customers. This allows customers to group one or more menu sections together, facilitating multiple brands within the one menu. For end-users, it means they can navigate between multiple brands or stores all within one menu. They can add items and checkout pay all in one basket giving them a multi-brand basket experience. Learn more

25 April 2022

QR Code Order & Pay

  • Clients now have the ability to configure tipping values in the Portal to allow better customisation in the QR Code Order & Pay flow. This includes:
    - Enabling/disabling tipping on their website.
    - Configuring the tipping values for example 5%,10%,12%,15% or 20%.
    - Setting a default tip so a specific amount is pre-selected in the user journey. More information

Web Order

  • Clients now have the ability to configure tipping values in the Portal to allow better customisation in the Web Order flow. This includes:
    - Enabling/disabling tipping on their website.
    - Configuring the tipping values for example 5%,10%,12%,15% or 20%.
    - Setting a default tip so a specific amount is pre-selected in the user journey. More information

Menu

  • Within Menus, metafields can be added to products, modifiers and groups in the catalog. This makes integrations and custom third party work easier to build, debug and maintain.
  • Clients using the Portal to manage their products and menus have control over when the changes they make to their products and modifiers get updated in the relevant menus. This means that users can make multiple changes to a product, check that they are correct (for example, in a test menu), and then push the menu live when everything is confirmed correct.
  • Within Menus, we have added recommended or pre-defined metafields. As users are typing a name for the metafield they are creating, the system will recommend pre-defined metafields such as calories or other commonly used metafields for the user, saving them time and also combining certain data sets in Flipdish.

Integrations

  • The Oracle Simphony integration now allows individual items to have multiple different price levels. For example, a Margherita pizza might have a different price for Small, Medium and Large. This is important for stock management and reporting purposes because it is the same item. Now, when mapping the Simphony menu to the Flipdish menu, price levels can be added for items depending on where they are used in the menu.
  • With the Glovo integration, mapping of customer information has been improved. Glovo drivers can automatically contact the customer directly from the Glovo driver app if there are any issues with the Glovo delivery or if they need help finding the delivery location.

18 April 2022

    Mobile - iOS

    • iOS version 1.6.19 includes:
      - Support for animated GIF menu images. Animated images are a great way to highlight new products or special offers. Learn more.
      - "Scan card to pay" functionality making it much easier for a user to add new card details and place their order quickly.

    28 March 2022

    Web Order

    • A statement of daily calorie needs has been added to the menu on all UK stores and is displayed clearly and prominently at the point where customers choose what food to buy.

    Mobile - Android

    • Android version 1.6.18 includes:
      - A statement of daily calorie needs has been added to the menu on all UK stores and is displayed clearly and prominently at the point where customers choose what food to buy.

      Mobile - iOS

      • iOS version 1.6.18 includes:
        - A statement of daily calorie needs has been added to the menu on all UK stores and is displayed clearly and prominently at the point where customers choose what food to buy.

      21 March 2022

      Integrations

      • The Flipdish processing fee can now be excluded when sending orders from Flipdish to Oracle Simphony. This helps improve reporting on the Simphony side because the processing fee is not charged.

      7 March 2022

      QR Code Order & Pay

      • QR Code Order & Pay can now support table-specific QR codes. When operational, users can scan the QR code and the product will know which table the user is sitting at and the table number will be pre-filled in the checkout screen.

      28 February 2022

      Reports

      • Within Customer Reports, the "Date of last order" date field has been amended to show the more intuitive "Days since last order", as the number of days.
      • Customer Reports now shows whether each customer has given their consent to receive marketing.
      • A filter is now available in Customer Reports to view data relating to the usage of a specific promotional voucher e.g. COLLECT10.

      21 February 2022

      Reports

      • The Customer Reporting feature has been released into open beta for all Flipdish clients and is accessible in the Portal under the Reports tab. This new reporting tool allows both an at-a-glance view of operational performance and trends, as well as identifying specific customers within cohorts based on criteria such as highest spend or time since last order.

      Integrations

      • Oracle Simphony guest receipts will now automatically include the chef note at the bottom so all staff are aware of the customer's order notes.

      14 February 2022

      Menu

      • Within Menus on the Portal, when the user is typing in a metafield name, the system now prompts the user to use a matching pre-defined field for e.g. calories will be one that we define in Flipdish and may have custom UI around in future.
      • We have improved the UX for creating products within the menu system. Learn more about using products in the menu system.

      7 February 2022

      Menu

      • Menu section images are now being saved correctly.
      • Prices starting with 'From X amount' can be edited in the Portal.

      Integrations

      • The Lightspeed Integration can now assign orders to the relevant table number automatically within the Lightspeed POS.

      31 January 2022

      Portal

      • In the Portal, the store filter is used to either filter results by store or assign a store, e.g. to a Kiosk or Teammate. Previously, only 20-50 store results were displayed, even if the Brand had more than 20-50 stores. Now, all results load in the Portal across all the following pages: Orders, Customers, Reports, Vouchers, Campaigns, Kiosk, Terminal, Teammate, and Bank Account.
      • Clients can manage the visibility of their stores across specific Sales Channels (Website, iOS app, Android app) in the Portal. In order to hide a store from any of these channels, e.g. a store that has a dedicated Kiosk menu, it is possible with this new feature. This simplifies the store setup for these channels.

      24 January 2022

      Integrations

      • With the Lightspeed integration, it is now possible to map Flipdish chef notes to individual Lightspeed products for printing and display flexibility.
      • With the PixelPoint integration, it is now possible to map all Flipdish order information to different PixelPoint products for printing and display flexibility.

      Menu

      • Internal product notes can be added to products and modifiers and groups. For example, a menu team member or a teammate on a client's whitelabel can leave a note on a product which is displayed in the Portal. Notes can be added for cases where a product should not be used until a certain date, or if a product is part of a set of duplicates and clients wish to note which particular variant this product is used for.

      17 January 2022

      Menu

      • Images can now be added to modifier groups.

      QR Code Order & Pay

      • On the order confirmation screen for QR Code Order & Pay, users can now view their receipt.

      10 January 2022

      Mobile - Android

      • On the delivery map, a note has been added above the pin where the user selects their delivery address, to ensure that the pin matches the users' exact location.

      Mobile - iOS

      • On the delivery map, a note has been added above the pin where the user selects their delivery address, to ensure that the pin matches the users' exact location.

      Portal

      • In the Portal, the Finance Manager can only see finance information (bank accounts and payouts) for the stores that they are assigned to. This helps clients to ensure that they have the necessary user restrictions in place for sensitive information for staff with Finance Manager roles.

      Menu

      • Some third-party integrators were experiencing issues when uploading new menus which were uncharacteristically large. This has been resolved.
      • Some menus in the Flipdish Portal were slow to load due to their large size. Lazy-loading menu elements resolves this.

      13 December 2021

      Kiosk

      • The virtual keyboard on Kiosks now auto-appears when user input is required e.g. adding a name, phone number, table number, chef notes, etc. improving the user experience.
      • In the Kiosk settings in the Portal, clients can select whether a customer is required to enter a phone number in order to submit their kiosk order, or whether the customer will be able to skip entering their phone number.

      6 December 2021

      Web Order

      • Consumers can now browse the menu on mobile web ordering without losing access to the menu section navigation.

      15 November 2021

      Integrations

      • For clients using a Flipdish-owned delivery integration, delivery information such as the latest delivery status, delivery code, and driver information is now available in the Flipdish Terminal.
      • A new Point-of-Sale integration, CES Software, is now live for customers, allowing them to receive orders from all Flipdish channels directly into their POS system. Learn more about CES Software here.
      • Delivery details public API endpoints are now available for third-party delivery integrators which allows them to send their delivery status updates and a tracking URL to Flipdish that can be embedded in the Portal.

      1 November 2021

      Portal

      • Help Drawer is a new feature that supports Portal users. With this feature, users can access helpful content and guiding materials directly in the Portal, and make quick updates without having to leave the portal or contact Flipdish staff.

      Web Order

      • Animated GIF's can now be added to menu items on Web Ordering.

      25 October 2021

      Web Order

      • A default tip amount (%) can now be added to orders. Once set up, the selected default tip will be automatically added to the checkout once the user has chosen a non-cash payment method. This feature maximises the opportunity for your staff to receive tips, which is particularly beneficial for Table Ordering. The end-user can still change the tip value to their preference. Speak with your Customer Success Manager to enable this feature.

      18 October 2021

      Kiosk

      • In the Portal, users can add or remove a store from a Kiosk without having to unregister and re-register the kiosk.

      11 October 2021

      Integrations

      • We have launched a new Flipdish-owned delivery integration with Ryde. Ryde is a last-mile delivery and delivery management company based in the UK. With this integration, clients can automatically send their delivery orders to the Ryde network to be delivered. They can also track the progress of this delivery directly from their Flipdish portal.

      27 September 2021

      Integrations

      • For clients using a Flipdish-owned delivery integration (Glovo, Stuart and DoorDash), they will be able to see delivery details about their order in the Orders page of the portal. This will allow clients to get live status updates and quickly address any delivery-related issues that arise.

      13 September 2021

      Mobile - Android

      • Android version 1.6.8 includes:
        - Improved the way we collect and display customer address information for our US based customers.

      Mobile - iOS

      • iOS version 1.6.6 includes:
        - Improved the way we collect and display customer address information for our US based customers.

      Web Order

      • Improved the way we collect and display customer address information for our US based customers.

      6 September 2021

      Menu

      • In the Flipdish Portal, clients can now bulk edit the items in their menu to show or hide them with one click.
      • The bulk edit menu feature now has an extra column on the error report page which informs users about the relevant option set item where there is a problem.
      • There has been some styling improvements to bulk edit feature in Flipdish Portal.
      • Tables are now being sorted alphabetically for the bulk hide feature. Also, when no items were successfully hidden, UI does not show success message any more.

      Web Order

      • The time it takes for the Menu page on Web Order to load for customers is now reduced.

      23 August 2021

      Mobile - Android

      • Android version 1.6.6 includes:
        - An increase to the size of the 'Add to Basket' button making it easier to select.
        - Updates to the behaviour of the time selection on the Collection screen to prompt the customer to make a selection.

      2 August 2021

      Kiosk

      • Kiosk user experience now supports Italian.

      26 July 2021

      Mobile - Android

      • Android version 1.6.3 includes:
        - The Order Confirmation screen has been improved to include order details. Customers can easily review their order and also confirm if any vouchers were applied.

      Mobile - iOS

      • iOS version 1.6.3 includes:
        - The Order Confirmation screen has been improved to include order details. Customers can easily review their order and also confirm if any vouchers were applied.

      Payments

      • Improvements were made to the Store filters in the Portal. Now when multiple stores are selected, only the first couple of stores will be displayed with an indicator of how many stores are selected, resulting in a much improved experience.

      12 July 2021

      Web Order

      • Guest Checkout functionality is now available enabling an end user to checkout and order if the store venue has poor phone signal or the end user is unable to receive SMS with login code for any reason.

      5 July 2021

      Mobile - Android

      • Android version 1.6.2 includes:
        - The number of characters within a menu item has been increased, allowing for more flexibility within item descriptions.

      28 June 2021

      Menu

      • Users are prevented from deleting an option set item in the portal if it means the option sets will be lower than the minimum amount required.

      21 June 2021

      Kiosk

      • Kiosks can now be configured to capture customer phone number as part of the ordering flow. These customer details can be accessed via API for use in marketing and loyalty campaigns.

      Payments

      • When part of a customers payment is refunded, due to, for example, the in-store PoS identifying that the order is part of a deal, the SMS now explains that the customers' item were part of a deal, providing more context for the customer. The SMS also links to a refunds page on flipdish.com to explain about edge cases that may occur.

      7 June 2021

      Web Order

      • The order confirmation screen on web ordering has been updated to include a full set of order details. Customers can easily review their order and also confirm if any vouchers were applied.
      • We have updated messaging in the 3D Secure flow which improves the payment experience for the customer by providing additional direction for e.g. Card declined now displays as "Card declined. Please use another card." and Incorrect CVC now shows as "Incorrect CVC. Please add the payment method again".

      Portal

      • We recently added a new feature allowing menu upload via excel. It is now possible to download a template file for this upload. This reduces errors caused by using an incorrect format. The template can be populated with your desired menu and uploaded to the menu list. Find the template here.

      31 May 2021

      Mobile - Android

      • Android version 1.6.0 includes:
        - Tipping functionality has been improved. Now all customers will be provided with the option to provide a tip with digital payments, as long as tipping is enabled.
        - For any orders where the customer chooses collection, we have added the option for Drive Thru.

      Mobile - iOS

      • iOS version 1.6.0 includes:
        - Tipping functionality has been improved. Now all customers will be provided with the option to provide a tip with digital payments, as long as tipping is enabled.
        - For any orders where the customer chooses collection, we have added the option for Drive Thru.

      24 May 2021

      Web Order

      • In addition to improving the loading time for customers on the delivery and collection pages within web ordering, we have also added a notification to customers indicating that online ordering is unavailable, if there are no stores published.

      17 May 2021

      Payments

      • We have added a table to the Payout Reports which will enable users to directly download and review their respective payouts by store, eliminating any manual recording or copying.

      10 May 2021

      Kiosk

      • We've improved the responsiveness of the Kiosk to scrolling gestures, making for a smoother ordering experience for Kiosk users.

      Admin

      • Within the Admin, longer store descriptions are now fully visible within the navigation pane.

      Mobile - iOS

      • iOS version 1.5.10 includes:
        - Removed logic that automatically hides tipping
        - Removed "display tip" user preference from the app

      Mobile - Android

      • Android version 1.5.5 includes:
        - Removed logic that automatically hides tipping
        - Removed "display tip" user preference from the app

      3 May 2021

      Mobile - iOS

        • iOS version 1.5.9 includes:
          - Implemented Apple's App Tracking Transparency Framework
          - Update to display currencies in their correct localised format
          - Displaying Store Name instead of Store Group Restaurant Name for delivery orders

        Portal

        • An update has been made so that hiding option set items below the minimum required "customer can select" amount is no longer possible. This was previously impacting order flows where set below this level.

        Admin

        • When saving menu via JSON, the admin can now validate that the "customer can select" value is not more than the available items in an option set.

        Payments

        • Additional data has been added to existing Sales Reports (opening & closing balances & information about other charges) to provide a higher level of granularity and transparency and improve reconciliation. We also updated emailed version of Sales Reports to include this information.

        26 April 2021

        Payments

        • We have made a UX improvement which includes adding a snackbar when waiting for the CSV download of Payout Reports. This avoids any user confusion when waiting for the report to download.
        • We corrected an issue where not all Chargebacks were listed in Chargebacks table on Payout Reports.

        Menu

        • A new feature has been added where Flipdish clients can create menus based on an excel file. Learn More about how to upload your menu from excel.

        19 April 2021

        Reports

        • Sales Report amounts no longer round to 4 decimal places. Instead, they round to 2 decimal places making it easy to review these reports.

        Payments

        • Improvements have been made to payout reports including adding Store Name to CSV downloads, and localising CSV downloads including filenames. Previously, we noticed that in some cases, not all chargebacks were appearing. This issue is resolved.

        Portal

        • CSV download has been enabled for Orders, Refunds, Chargebacks & Other charges tables on Payout Reports.
        • The Facebook Pixel field present in the portal under Website>Analytics & Social will now accept pixel codes, separated by a comma.

        Portal - Audit Logs

        • Audit logs will now contain events for rejected orders, making it easier to see who rejected a given order and when.

        Kiosk

        • Kiosk support for the BBPOS Chipper has been improved, bringing a more portal-centric means of initiating the pairing flow between Kiosk and Chipper, as well as a more user-friendly setup wizard on the Kiosk. In addition, audit log events for the connected Chipper are now visible in the portal.

        Web Order

        • Web ordering has been optimised to handle accounts with many stores.

        12 April 2021

        Mobile - iOS

        • iOS version 1.5.8 includes:
          - Some customers were experiencing issues with adding items to the basket during a re-order, and this is now resolved.

        5 April 2021

        Payments

        • Improvement has been implemented ensuring that users will no longer experience any validation issues preventing payment with any new payment methods.

        Integrations

        • Flexible vehicle type is now available for specific Stuart Integrations where applicable, allowing clients to set larger vehicle types based on minimum order amounts.

        Mobile - Android

        • Android version 1.5.3 includes:
          - Resolved localisation availablility issue for Mexican Spanish, Brazilian Portuguese, & US English
          - Fixed minor UI issue for paying with Google Pay
          - Fixed issue where Tip amount wasn't displaying at checkout

        29 March 2021

        Integrations

        • A fix has been released for the Stuart Integration which reduces the number of orders being rejected because of address geo-coding issues.

        22 March 2021

        Integrations

        • Additional data has been added to the Stuart Dashboard which allows for tracking geo-coding, payment and zone closure errors before the fix is released.
        • The Stuart Dashboard now shows an accurate representation of the improvements made to the Stuart integration and those that will happen over the next few weeks.

        Mobile - Android

        • Google Pay is now in General release on Android version 1.5.2.

        15 March 2021

        Portal - Audit logs

        • Audit logs were appearing as undefined and are now fixed.

        Integrations

        • A recent fix has been implemented for all integration pages that were previously inaccessible and showing error messages in the admin. Increased logging has been added to enable Flipdish to identify and resolve all existing Stuart issues going forward.

        Reporting

        • Within Customer Management and Order Reporting, the user row and column preferences will now be saved between sessions. When a user selects the columns and number of rows they want to appear in the orders tables in the portal, their selection will be saved so that they don’t need to re-select the same options each time they visit the page or reload.

        Payments

        • Stripe Terminal orders are now written to the appropriate ledger.
        • Customisable columns have been added to the Payout Reports table.
        • For rejected orders, payment authorisation will be cancelled so that the end-user is not charged.